1.1. These Terms govern the rules for accessing and using the VORTAL PLATFORM (“PLATFORM”).

1.2. Use of the PLATFORM implies acceptance of these Terms and, where applicable, of the General Terms of Service and Specific Terms agreed to by the CLIENT. These Terms supplement the existing Terms and, under no circumstances, constitute a guarantee of specific results or create additional expectations regarding the PLATFORM.

1.3 In the event of a conflict, the Special Conditions shall prevail, and in the absence thereof, the General Terms of Membership shall prevail, with respect to contractual matters, pricing, billing, and liability. Unless expressly provided otherwise in these Terms of Use, the definitions, terms, and concepts contained in the General Terms and, where applicable, in the Special Terms and Conditions signed by the CUSTOMER, shall be fully applicable and interpreted as an integral part of these Terms of Use, with binding effect between the parties.

1.4 The CLIENT and the USERS agree to use the PLATFORM in good faith, diligently, and in accordance with the law, these terms, and the applicable Conditions, namely:

a) To provide accurate, correct, and up-to-date information when signing up for the service or PLATFORM, as well as in any interaction or contact with SIMPLIFAE/VORTAL, and the CLIENT or USER shall be solely responsible for any omission or inaccuracy in the information provided, including the legitimacy of providing third-party data (employees) and ensuring that such third parties have been duly informed, where applicable;

b) Comply with and ensure that its representatives and USERS comply with the use of the PLATFORM within the scope of the agreed or subscribed services, in accordance with the instructions and technical procedures or limitations provided by SIMPLIFAE/VORTAL;

c) Maintain an accurate and up-to-date list of the CLIENT’s representatives/users, with the necessary redundancy to ensure autonomy in managing users and authorizations, as well as updating the data of the company and its respective users who use the PLATFORMS, and act promptly to block access and request certificate revocation when applicable, in the event of termination of the relationship between the CLIENT and any of its representatives and users of the PLATFORM;

[1] Accessed online on December 30, 2025, via the following open-access link: https://www.vortal.biz/terms-of-use/

d) Not to enter, send, upload, or transmit through the PLATFORM any content that is illegal, defamatory, fraudulent, misleading, infringes on third-party rights (including intellectual property), or promotes hatred, discrimination, violence, or harassment;

e) Use access to the services or information contained on the PLATFORM in compliance with the General Terms and Conditions (and other applicable or agreed-upon Special Terms and Conditions), in accordance with the law, particularly regarding personality rights and intellectual property rights, as well as the principles of public order, good morals, and good business practices, and all other applicable legislation;

f) Not to access, or attempt to access, areas, accounts, communications, data, or systems for which you do not have authorization, nor to circumvent security, authentication, or access control measures; it is also prohibited to perform reverse engineering, exploit vulnerabilities, conduct penetration tests, or perform automated data collection (scraping) without prior written authorization from SIMPLIFAE/VORTAL;

g) Not to compromise network security, particularly by sending malware (viruses, worms, trojans) via the PLATFORM, engaging in phishing attempts, resource overloading, denial-of-service (DoS/DDoS) attacks, or the abusive use of automation tools/bots outside authorized mechanisms, or other techniques that may compromise its performance;

h) Use the PLATFORM diligently, avoiding behaviors likely to cause transactional errors (e.g., navigating back/forward during critical phases), and not using the same USER account simultaneously across multiple browsers/devices when such use compromises the integrity of operations. Do not edit the same object on the PLATFORM simultaneously with two different USERS and do not share accounts among USERS;

i) Comply with the file attachment rules, including the list of supported extensions and formats and the list of extensions blocked for security reasons, published and updated on the PLATFORM at the time of upload, and provided here by way of example: bat, reg, vbs, com, dll, exe, swf, ascx, asmx, asp, aspx, eml, htc, htm, html, ini, js, pif, wsdl, wsml;

j) Not to disclose the content, terms, technical procedures, or documentation provided by SIMPLIFAE/VORTAL that is directly or indirectly related to the services, except when such disclosure results from a legal obligation, an order from a competent authority, or prior written authorization, and without prejudice to the provisions of the Special Terms or applicable confidentiality agreements;

k) Not to reproduce or commercialize the information consulted or accessed through the PLATFORM, by any means or method, without prior authorization and without due indication or express reference to the PLATFORM;

l) Maintain the confidentiality and non-transferability of the individual name, username, and password, private key of digital certificates, or other secret codes, ensuring that they are not communicated, copied, reproduced, or disclosed by any means whatsoever;

m) To report, within a maximum of 24 hours after becoming aware of or having reasonable suspicion, any anomaly or illegality of which you have become aware, as well as the loss, transmission, or any breach of your username, password, private key, any other secret code, or any data that you undertake not to disclose;

n) To provide, free of any encumbrances, and in accordance with applicable legal or other regulations, the content of advertisements (banners, buttons, or others), trademarks, logos, or other highlights to be published on the PLATFORM, which are the sole responsibility of the CLIENT, with SIMPLIFAE/VORTAL the right to immediately remove such content from its PLATFORM, namely by court order, an equivalent decision made by an entity with jurisdiction for that purpose, or autonomously when a violation of these Terms is detected;

o) To plan actions on the PLATFORM in advance, particularly those that must occur within a set timeframe, as a preventive measure to avoid compromising applicable deadlines, considering, for example, that the average time for service activation and issuance of authentication certificates is 48 business hours;

p) Consider consulting information on the PLATFORM as the preferred method, given that the sending of automated emails is subject to various factors that may affect their delivery to the recipient, including mailbox limitations, security filters, or mechanisms for controlling unsolicited messages, among others;

q) Acknowledge that, since the sending of automatic emails is subject to various factors that may affect their delivery to the recipient, and if you do not receive the automatic user activation and Online Store order confirmation emails within a maximum of 24 hours, you should contact Vortal;

r) Acknowledge that the sending of automated emails alerting you to notifications on the PLATFORM is a redundant feature, as they are sent only to an email address whose correct configuration and updating is the responsibility of the CLIENT; for this purpose, the responsible USER must access the PLATFORM and update it, if necessary;

s) Acknowledge that any timer displayed on the Platform (countdown timer, timeline, etc.) is merely indicative, and the User must verify the corresponding date in the details of the procedure, process, contest, or other item; additionally, the User has the option to view times in UTC (Coordinated Universal Time);

t) Acknowledge that all dates displayed on the PLATFORM are based on the time zone set by the USER, and that the user may always view times in UTC (Coordinated Universal Time);

u) Acknowledge that the CLIENT and USER are responsible for the information they publish about their Entity and must ensure that such information is not misleading, defamatory, discriminatory, or likely to violate the law, the rights of third parties, or applicable fundamental principles;

v) Acknowledge that acceptance of these terms of use implies acceptance of the publication of data regarding their ENTITY, specifically for the inclusion of their company in the existing ranking system, as well as information regarding the date of the last award or the date of submission of the last bid, among other similar elements;

w) Acknowledge acceptance of VORTAL’s implementation of controls that it may identify as necessary, as a result of analyses conducted within the scope of information security and business continuity management systems (namely risk analyses, usage profiles, complaint management, incident management, and their respective impacts), in order to support PLATFORM USERS in ensuring, through their actions on the platform, compliance with certain provisions established by law;

x) Acknowledge that any ranking mechanisms/indicators are purely informative, based on criteria and weightings defined by the PLATFORM, and do not constitute certification, recommendation, benefit, or guarantee regarding any CLIENT Entity;

y) Acknowledge that the CLIENT has access to an online support tool for using the platform, where they may clarify any questions regarding its use;

z) Acknowledge that after purchasing any service in the Online Store, the corresponding services will only become active after payment confirmation or the execution of a direct debit agreement, unless, where applicable, otherwise agreed;

aa) Acknowledge that you are responsible for the accuracy of the information provided during registration and that SIMPLIFAE/VORTAL does not guarantee the accuracy, integrity, or timeliness of information published by other USERS, and therefore any decision based on such information is made under the USER’s sole responsibility;

bb) Acknowledge that you are responsible, where applicable, for the creation, acceptance, and updating of access requests and the management of access and profiles—whether permanent or temporary—for all users with access to your account or Entity, and for this purpose, you must take all necessary steps to ensure the correct identification of users;

cc) Ensure the proper termination of your work session when you “Log Out” of the platform, confirming the success of this action across the various applications;

dd) Acknowledge that you are responsible for accepting any revisions to the terms communicated by VORTAL through various means (platform and/or email and/or newsletter), as well as those permanently available via the footer link on the PLATFORM and/or the page pt.vortal.biz;

ee) Obtain the necessary applications to access the PLATFORM, acknowledging that the contracted internet speed and/or the available bandwidth at the time of use may constitute factors influencing the PLATFORM’s performance, since various local factors interact with the PLATFORM, such as the user’s computer, local network, and bandwidth, over which VORTAL has no responsibility and, consequently, no means of monitoring them, as well as the combination of operating systems, web browsers, and other components in accordance with the list published and updated on the page pt.vortal.biz/faqs;

ff) Acknowledge that use of the platform involves the use of cookies in accordance with VORTAL’s current Cookie Policy;

gg) Expressly acknowledge and accept that SIMPLIFAE/VORTAL may use the contact information provided in connection with the provision of services for commercial purposes and to present products and services related to the subscribed services; if the CLIENT does not wish VORTAL to use this data for the aforementioned purposes, they must send an email to privacidade@vortal.biz expressly stating their refusal to receive information for commercial purposes, and may do so through the communication and marketing platforms used by VORTAL via the “Unsubscribe” feature or similar;

hh) Acknowledge that Vortal may suspend or limit, in whole or in part, access to the PLATFORM in the event of a violation of these Terms, security risks, fraud, or misuse, when required by law or by a competent authority, or whenever it proves necessary for urgent maintenance or modification of the PLATFORM’s services, features, or content, and shall, whenever possible, notify the CLIENT/USER of the reasons for the suspension, without prejudice to any legal, contractual, or procedural obligations already due. Such suspensions, limitations, or modifications do not constitute a breach of contract nor entitle the CLIENT/USER to any compensation;

ii) Acknowledge that the PLATFORM, including software, databases, interfaces, trademarks, and proprietary content, is protected by intellectual and industrial property rights, and the CLIENT and/or USER is prohibited from copying, modifying, decompiling, creating derivative works, commercially exploiting, or reusing its content outside the uses expressly permitted by law and the applicable Terms;

jj) Acknowledge that the Managing Entity may update these Terms for legal, security, operational, or service improvement reasons, communicating the changes on the PLATFORM as well as on the website, indicating the effective date

kk) Acknowledge that the PLATFORM is provided “as is” and “as available,” and VORTAL does not guarantee that it is free from errors, interruptions, viruses, or any harmful content, nor that the services will meet any specific expectations of the CLIENT or USERS.

CONTACTS AND NOTIFICATIONS:

PORTUGAL/GENERAL
(a) Entity: SIMPLIFAE PORTUGAL, S.A.
(b) Headquarters: Rua General Firmino Miguel, No. 6, Floor -2, Office B, 1600-300 Lisbon
(c) Tax ID: 505141019
(d) Email: info@vortal.biz
(e) Phone: 707 202 712

SPAIN
Company: VORTAL Connecting Business, SA
Headquarters: José Echegaray, 8 – Building 3, ground floor | Alvia Business Park, 28232 Las Rozas – Madrid – Spain
Phone: +34 917 89 65 57
Email: info@vortal.es

SIMPLIFAE may update its contact information and official channels by posting a notice on the PLATFORM and/or on its institutional website.