Junta-te a Nós!

Job Description

VORTAL Product Operations’ team is responsible for the everyday activity of the different instances of VORTAL worldwide. Thousands of clients use our platforms everyday and because the code is never perfect they sometime find issues or incidents. Production Operations’ quickly provides a solution to the client and then digs deeper to find the source cause, whether on the front end, back end or database.

We are looking to reinforce this team with an experienced Software Engineer, with previous experience in dynamic environments with complex solutions and knowledge of our framework and technological stack. The ideal candidate is collaborative and motivated, loves solving problems and wants to contribute towards an inspiring mission, which has been quickly growing over the past years.

Must be available for weekly rotating shifts, from 8h to 01h.

Responsibilities

Technical analysis and resolution of a variety range of incidents impacting production environments;
Unblock the clients, based on prioritized incidents identified by the functional team;
Search for the root cause of the incidents, aimed at preventing recurrence;
Use problem solving techniques to translate alarms from components into real-world impact;
Articulate accurate information to technical and non-technical collegues in the course of addressing an incident, and in related actions afterwards;
Ensure SLA’s are met across all Instances;
Coach junior developers.

Education

Bachelor / Master in Computer Science or equivalent;
Certification in ITIL/ISO 2000 is valued;
Scrum certification is valued.

Skills & Knowledge

ASP.NET C# + REST APIs + SQL;
React js;
.NET Core;
Docker is a plus;
Troubleshooting and diagnosing defects in complex systems with an appreciation of real-world impact;
English (written and spoken) mandatory;
Entrepreneurship, tenacity, proactive attitude and creative thinking;
Ability to work with a team and by objectives.

Experience

At least 3 years of relevant work experience – complex product solutions.

Why join Vortal?

Join an international and fast-growing business: we are present in 12 countries with an international team from +10 different nationalities; English as official language;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results;
Flexible schedules: we are goal-oriented, deliver results and be rewarded with responsibility and autonomy;
The coolest corporate events: Albufeira, Mérida, Madrid, Torres Vedras and most recently…streaming live to our homes!
Health insurance and several partnerships and discounts for all sorts of businesses (gyms, language schools, restaurants);
Some fun data about us (March 2021):
Seniority average: 4,8 years;
Training average satisfaction: 3,73 ou of 4 (last 3 years);
Corporate events average satisfaction: 3,66 ou of 4 (last 3 years);
Percentage of promoted people: 25% (last 3 years);
“People Get People” referral program: we trust that our employees know our company well and know what’s best for all of us! If you know someone who works at VORTAL talk to them and you may both win; you a great job, and them a great thank you and a reward!

Send us your CV to recruitment@vortal.biz!

Job Description

VORTAL’s global customer support operation is led by our Business Network Team, which we are reinforcing. Besides this, this team is also responsible for delivering pioneer solutions and valuable services on top of open data, market intelligence and procurement interoperability to improve customer experience and help SMEs working with the public and private sector nationally and internationally, to increase the number of business opportunities, improve competitiveness and maximize commercial performance.

You will have the opportunity to manage our outbound & inbound partner to assure a full engagement and high level of motivation of both the partner and the operators, increase operational efficiency and achieve the new sales’ goals, working closely with our marketing teams developing targeted campaigns.

Responsibilities

Be accountable for customer support and issues management processes, having the opportunity to manage and support an outbound & inbound partner, acting as a facilitator to ensure service requests’ fulfilment, agreed service level agreements and customer satisfaction in multi-geography customers base;
In the quest towards customer support excellence you will be our specialist in analyzing agents’ performance and customer feedback to identify and implement the necessary actions and improvement in the product, the operation knowledge base, scripts and tools and in agents’ training and development;
Act as the interface on determining the cause of the problems, selecting and explaining the best solution to solve it and expediting the correction to the technical team, following up to ensure resolution, and prevent incidents from happening;
Ensure Customer Care KPI’s to achieve the satisfaction of internal and external customers and the full engagement and high level of motivation of both the partner and the operators;
Attract potential customers and recommend potential products or services acting as leads generator for the sales teams.

Education

Degree in Management or equivalent.

Experience

At least 2 years of relevant work experience.

Skills & Knowledge

Ability to work in team, being ambitious and proactive;
Critical and analytical spirit, fast-learner, with great communication skills!
Quality Focus, Problem Solving, Documentation Skills, Multi-tasking;
Dynamism and results oriented;
Autonomy and Accountability;
English proficiency (required), Spanish proficiency (valued).

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Learn from the best: you will have access to training from the best schools and incentives for executive education;
Join an international and fast-growing business: we are present in 12 countries with an international team from +10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Send us your CV to recruitment@vortal.biz!

What can I do here?

You will integrate the growing team of Buyers GOV & HEALTH Portugal! We are a team that focuses on people, so we tailor the role to the person, not the other way around. We are looking for a person who can to develop and support a group of strategic clients and find new clients, becoming the VORTAL link with key stakeholders.

Here are just some of your goals

Your initial role: Customer Success Management

Support our clients drawing best value from the Vortal platforms;
Create opportunities to develop the existing portfolio of services;
Manage your client portfolio and renewals;
Lead the implementation of VORTAL platforms in your clients and liaise with internal teams.

Where you can add even more value: New business

Spearhead the sales effort by identifying prospects, actively listening to their needs and how you can add value through VORTAL’s state-of-the-art eSourcing and eProcurement solutions and services;
Contribute to the success of VORTAL’s events and seize the event opportunities to build your network;
Identify and use opportunities for personal and VORTAL brand creation in professional social media platforms.

How can I become better by joining Vortal?

Career perspectives – we are a fast-growing company! +20% International revenues;
Join an international business, present in 12 countries, with an international culture (+10 nationalities);
Integration in an innovative Company, with its own Innovation Lab and 10% revenue invested in R&D;
Significative training opportunities through Vortal Academy and the Buyers GOV & HEALTH Portugal team;
Very competitive bonus according to results delivered.

What is expected of me?

Experience:

We aim to recruit one junior role (no previous experience needed) and develop this person to an excellent professional;
Previous experience engaging with people is valued, wherever it comes from.

Education:

Bachelor or Master degree in management, engineering or similar.

Skills:

Native Portuguese speaker;
Nice to have: Knowledge of written and spoken English;
Energetic, team player, curious, resilient;
Customer and people oriented, autonomous and proactive;
Technology enthusiast;
Outstanding listening skills;
Autonomous, proactive and ambitious;
Availability to travel and driver’s license, but for now, in these pandemic times there is no travel of course.

Send us your CV to recruitment@vortal.biz!

We Count On You To

UX & UI design;
Good knowledge of UCD and Design thinking;
Ability to see the bigger picture with user scenarios, journeys and flows;
Define user stories (write documentation) plan and conduct user research, user testing, A/B testing, always with usability and accessibility concerns;
Work close with UX/UI team, functional and dev team in an Agile methodology;
Good knowledge of patterns of IOS, Android, Web and web responsive;
Create projects and interactive prototypes (Paper and Adobe XD);
Knowledge of standards and best practices;
Basic knowledge of frontend (HTML5, CSS3, JavaScript).

If it’s the first time you read the word ‘heuristic’, this job isn’t for you.

Education

Bachelor degree required;
Confortable with English (written and spoken).

Send us your CV to recruitment@vortal.biz!

Vortal’s global customer support and sales on the supplier side is led by our Business Network Team, which we are reinforcing. Delivering pioneer solutions and valuable services on top of open data, market intelligence and procurement interoperability, this unit has the mission to improve customer experience and help SMEs working with the public and private sector, nationally and internationally, increasing the number of business opportunities, improve competitiveness and maximize their commercial performance.

We do our mission by a customer success approach, specialized by market clusters, to manage the full customer journey from onboarding to customer loyalty, with the help of an external partner with focus on ensuring customer success and satisfaction, and increasing the annual recurring revenue.

In this role you will have the opportunity to manage a portfolio of clients and develop expertise about customers from different sectors of activity, in a multi-national context, and think upstream to provide clients with new services and solutions and enable them to become long-term users and ambassadors. We are currently looking for someone who is passionate about sales and customer success, in a hybrid human-digital approach, pursuit goals and knows what it means to go “above and beyond” to delight our broad community of clients.

Responsibilities

Develop expertise about customer clusters expectations, collecting information and contacting clients;
Monitor customer portfolio engagement and usage to implement animation activities;
Plan, implement and monitor customer care, customer success and sales activity;
Pursuit the objectives of upsell and cross sell sales to customers;
Collaborate in the management of the customer success team (internal and external partner);
Challenge the status quo and identify new opportunities to increase value and process efficiency;
Work together with marketing setting and tuning customer journey activities to increase customer loyalty.

Education

Degree in Management, Marketing, Communication Sciences or equivalent.

Experience

Recent Graduate/Master;
Experiences in working inside a Sales Department and a Commercial team is valorized.

Skills & Knowledge

Ability to work in team, being ambitious and proactive;
Critical and analytical spirit, fast-learner, with great communication skills!
Quality Focus, Problem Solving, Documentation Skills, Multi-tasking;
Dynamism and results oriented;
Autonomy and Accountability;
English proficiency (required), Spanish proficiency (valued);
Comfortable in Excel (valued).

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Join an international and fast-growing business: we are present in 12 countries with an international team from +10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Applications and questions to: recruitment@vortal.biz

VORTAL works permanently to improve and diversify its offer. As such it has been certified to the highest international standards in terms of safety, service and quality. As Vortal faces technological and product challenges, and at the same time continues to grow, our management systems and certifications have a crucial role in rick prevention and mitigation, and in change management processes, applying the right controls and processes in the right timings.

Therefore, we are looking for a Quality and Information Security Technician, responsible for complaints and security incidents treatment for the mitigation of all risks and impacts to the company with the focus on effectiveness, simplicity and rigor, and for supporting the management system maintenance certifications (ISO 27001, 22301, 20000 and 9001).

In this role you will build a solid relationship with our internal clients, with growing levels of autonomy and responsibility and gaining comfort in the usage of VORTAL’s technological suite and management systems.

Responsibilities

Analyze and treat complaints and requests for clarification, ensuring adequate response to clients and within the defined deadlines;
Treat incidents or nonconformities within the Vortal Management Systems; Implementation, monitoring and analysis of the effectiveness of corrective actions to mitigate all risks and impacts with a focus on accuracy, simplicity and efficiency;
Collaborate in the planning and maintenance of the current management systems and in the projects of new certifications or new legal requirements and audits, contributing to the simplification and efficiency of the company processes in a perspective of greater efficiency, continuous improvement and added value for the client;
Support in training and awareness of all employees in compliance with the rules and processes defined in the management systems;
Collaborate in planning and conducting internal audits, according to the certified management systems;
Support other teams to maintain the total effectiveness of the processes and systems.

Education

Master in Quality Engineering, Process Engineering or similar;
Knowledge in ISO 9001 and 27001 standards, auditing and risk analysis techniques (valued).

Skills & Knowledge

English & Spanish (written and spoken) mandatory;
Entrepreneurship, tenacity, proactive attitude and creative thinking;
Ability to work with a team and by objectives;
Simplicity and business and customer focus;
Autonomy, proactivity and ambition;
Strong analytical spirit;
Internal audits skills.

Experience

Up until 2 years of relevant work experience;
Experience in complaints management is valued;
Experience in internal audits is valued.

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Learn from the best: you will have access to training from the best schools and incentives for executive education;
Join an international and fast-growing business: we are present in 12 countries with an international team from
+10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Applications and questions to: recruitment@vortal.biz

VORTAL’s Control and Reporting team, part of our Finance team, is responsible for providing management with information vital to the decision-making process. This is achieved by closely monitoring, controlling and reporting all business variables, whether they are financial or operational. Within their tasks, is also included planning, budgeting, forecasting, support to accounts close, reporting of results and management support.

We will reinforce this team with a Controller focused on monitoring and reporting the activity of our Product & Technology teams, namely focused on assessing the production status and ensuring continuous monitoring and alignment with objectives, actively participating in the anticipation of deviations and proactively proposing improvements.

Responsibilities

Monitoring and controlling our Product & Technology teams activities;
Support month-end and year-end close process;
Manage quality control over financial transactions and reporting;
Manage the budgeting and forecasting of the Product & Technology teams;
Identify accounting and financial issues and suggest timely solutions.

Education & Experience

Graduate in Management, Economics or similar;
Comfortable with MS Excel;
Up to 2 years of relevant work experience.

Skills & Knowledge

Native Portuguese speaker;
English (written and spoken) mandatory;
Spanish (written and spoken) is valued;
Strong analytical and critical spirit;
Attention to detail;
Proactive and solutions-driven;
Computer tools domain and interest.

Applications and questions to recruitment@vortal.biz